Service Desk Analyst
6 months
Dumbarton - onsite
Active SC clearance required
£300 per day inside ir35
- Develop and maintain as required the Knowledge Articles to be used by the Authority's 1st line end-user support desk and the CASC.
- Provide support to the Authority's 1st line desk as required to provide answers to the structured questions
- Provide Incident management support to the Contractor's Sub-Contractor (Cherry & White); and Contractor help desks (e.g. Embark and Ethernet Connect) as required
- Provide trouble shooting support as required between the Parties and Sub-Contractors
Skills required
- Proficient in Excel,
- Experience in Reporting & Data & Experience in helpdesk role
