Service Designer

Location:
City of London
Job Type:
Contract
Industry:
Business Transformation
Job reference:
BBBH402386_1743581824
Posted:
2 days ago

Role: Service Designer

Location: London - (Hybrid)

Duration: 6 Months

Day rate: £450 - £520 inside IR35

Role Description:

  • Problem/need scoping - deconstruct services, drawing upon user research and service-journey analysis to identify reasons for service failures, seeking out systemic issues
  • Ideation - run collaborative workshops with service teams and users to ideate from needs, as-is journeys, and system maps to create service ideas, future-state journeys and future systems
  • Prototyping - service rehearsals, walkthroughs, wire-framing - paper & digital
  • Output & delivery - blueprints, performance frameworks, discovery to live, org change
  • work with product managers and UCD leads to develop research objectives and design concepts
  • Have responsibility across complex services
  • Help set direction and embed good practice within teams
  • Make important decisions based on research and understand how this research impacts others
  • Align team activities with wider programme plans
  • Must have Public Sector and Government Digital Services experience *
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