Role Title: Service Design and Transition Manager
Duration: contract to run until 30/04/2025
Location: Remote with occasional site visits in London
Rate: £630 p/d Umbrella inside IR35
Active SC Clearance is required for this role
Role purpose / summary
- We are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition.
- SDTMs will design and document new services. They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place.
- SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers.
- SDTMs will ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams.
- SDTMs will be part of the Home Offices Service Architecture practice and will contribute to the definition of standards and continual service improvement.
Key Skills/ requirements
They will design and transition services that:
* Support business needs.
* Reuse existing service components.
* Are proportionate and affordable.
* Effectively span multiple suppliers, platforms, and support arrangements.
Skills and Experience:
* Experience of successful Service Design and Transition.
* Experience in ITIL aligned Service Management.
* Setting expectations and managing stakeholders, both internal and external.
* Experience in onboarding third party suppliers.
* Experience of Service Design and Transition in Medium to Large Organisations.
Qualifications:
The successful candidate will have an ITIL Foundation qualification and at least 2 of the Intermediate ITIL Modules, ideally Service Design and Service Transition.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
