Service Design & Transition Manager
Telford/Hybrid - 2 days on site per week
6 months
£515 max per day - Umbrella only
- You will be involved in all aspects of Service Design & Transition across teams involved with the Project Delivery process.
- The role aim is to assure delivery of first class service components. SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running.
- You will be responsible for carrying out assurance activities and SD&T tasks and activities needed to ensure a successful and complete implementation.
- You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision.
- You will contribute to the SD&T Community receiving and giving education to other SD&T staff in Operational Best Practice, Patterns and Standards
Your Key Responsibilities:
- Development of Support Model and Diagrams for components being delivered by project teams
- Ensure that Application and Technical Support teams have the capabilities in place to deliver the support model
- Assess any implications related to business/service readiness and take necessary action to assure that all risks and implications for teams are managed
- Coordinate your own SD&T tasks and activities
- Ensure that the support model is complete, tested and signed off before service go live
- Provide a point of escalation for SD&T operational issues and risks
- Ensure operational sign-off of SD&T artefacts at appropriate governance boards and technical reviews
- Facilitate the review and approval of support process tests across teams
Your Skills:
- Interpersonal skills - happy to lead and facilitate meetings while taking detailed notes.
- Happy to listen actively and draw conclusions.
- Weekly reporting to seniors about assigned projects
- Use of a defined toolset to support all of the processes.
- Happy to discuss intangible service principles (with help/training) and ability to manage associated risks.
- Confidence in your understanding of project and service processes to plan practical and usable solutions to real life problems.
- Negotiation and ability to challenge/question
- Self-reliance and ability to work independently with supervision.
- Experience of providing a service to customers.
- Risk awareness
- Mix of project and service mentality
- Excel/Office/PowerPoint
- Project experience
- Ideally EM foundation; training will be given to achieve ITIL4 foundation.
