Service Delivery Manager (Problem Manager exp) - Hybrid Role - MUST BE SC CLEARED
Overview:
Are you an experienced Service Delivery Manager with Problem Management experience looking for your next challenge? Do you enjoy working in a dynamic, collaborative environment where no two days are the same? This role offers the opportunity to make a real impact by supporting a high-profile Through Life Support (TLS) programme. You'll be instrumental in ensuring a high standard of Problem Management for a technically diverse product set, working closely with both internal teams and end users.
What you'll be doing:
Supporting and maintaining the Problem Management process across project and live services.
Collaborating with technical leads and stakeholders to produce and review problem records.
Hosting and chairing Problem Management meetings and working groups.
Managing known errors and workarounds, ensuring accurate and current documentation.
Providing detailed verbal and written briefings on progress and outcomes.
Working with Knowledge and Configuration Managers to ensure centralised information storage.
Leading investigations into problems across systems and services.
Coordinating and implementing effective resolutions and preventative actions.
Analysing trends and producing reports for review boards and senior stakeholders.
Maintaining evidence for audit and assurance compliance.
Supporting incident/problem resolution in an agile environment with a continuous delivery approach.
What you'll bring:
- You will either be a Problem Manager or a Service Delivery Manager with extensive Problem Management exp
Strong communication skills - both written and verbal - with a keen eye for detail.
A collaborative and adaptable approach to working within multidisciplinary teams.
ITIL v3 or v4 qualification.
Experience with service reporting and producing management information.
Working knowledge of Remedy or similar ITSM tools.
The ability to work independently and drive forward problem resolution.
How to apply:
If you're a proactive and detail-focused Service Delivery Manager with a strong background in Problem Management, apply today to join a programme where your expertise will truly make a difference.
