Microsoft 365 Engineer (M365)
Company: World-Leading IT Solutions Provider
Location: Fully Remote 100%
Job Type: Full-Time
To Apply: Please send your CV directly to [email protected]
About Us:
We are a global leader in IT solutions, committed to delivering innovative and efficient services to our customers. We pride ourselves on using cutting-edge technologies to create impactful solutions. As part of our growth, we are seeking a highly skilled Microsoft 365 Engineer (M365) to join our dynamic team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is eager to drive customer success through seamless deployment and adoption of Microsoft Office 365, EMS, and Windows 10 products.
Job Overview:
As a Microsoft 365 Engineer, you will play a critical role in executing the delivery of the customer Deployment and Adoption experience for Office 365, EMS, and Windows 10 products. You will work closely with partners, Microsoft Enterprise Services engineering, support teams, field sales organizations, and Office 365 business groups. Your role will focus on leading customers and partners through the onboarding technical process, ensuring smooth transitions to the cloud, and driving service consumption.
Key Responsibilities:
- Lead a portfolio of Microsoft 365 customers and partners through the onboarding technical process.
- Plan, manage, and execute the complete onboarding experience for cloud customers.
- Maintain a strong working knowledge of services and take ownership of continuous service improvements.
- Manage customer and partner onboarding programs within agreed timeframes, while striving to enhance effectiveness and reduce costs.
- Contribute to solution documents, share knowledge across technical communities, and engage in social media discussions.
- Measure success based on key business metrics, including customer satisfaction, reduced support incidents, and increased service consumption.
Key Business Metrics:
- Customer and Partner Onboarding Satisfaction
- Time and cost reduction during onboarding
- Reduction in reactive support incidents
- Increased Microsoft 365 service consumption
Required Competencies:
- Microsoft Office 365 / EMS / Windows 10 Technical Competency: In-depth knowledge of Office 365 services and architecture, including related cloud products.
- Intune Technical Competency: Strong knowledge of Intune or other mobile device management solutions.
- Advanced Technical Skills: Proficiency in PowerShell, Active Directory, Web Services, troubleshooting, and driving adoption across collaborative workloads in O365 (Teams, SharePoint, Yammer).
- Cloud Competency: A broad understanding of cloud services, including industry shifts toward "cloud-only" solutions.
- Problem-Solving: Strong ability to troubleshoot, conceptualize, and implement solutions.
- Networking Skills: Medium or advanced skills in networking, including switches, routers, and firewalls.
- Customer and Partner Focus: Proven ability to drive business impact by understanding customer and partner needs.
- Strong Communication Skills: Ability to communicate effectively across organizational boundaries, making clear recommendations and prioritizing tasks.
- Initiative and Adaptability: Comfortable working in a fast-paced environment and managing shifting priorities.
- Collaboration: Ability to work in a multicultural environment, building strong relationships with customers, partners, and colleagues.
- Ambiguity Management: Comfort with ambiguity and the ability to guide customers toward actionable insights.
Experience Requirements:
- Minimum of 3 years in Technical Support (Tier 2 or 3 roles), including at least 1 year supporting Enterprise customers.
If you're ready to take on a challenging and rewarding role with a world-leading IT solutions provider, we want to hear from you!
Apply Now: Please send your CV directly to [email protected]
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
