Title: Messaging Engineer
Location: Hybrid (Stevenage 3 days per week)
Length: 6+ months
Rate: £500 via umbrella
Technical - Desired
- Proven experience in administering Microsoft Exchange (2013/2016/2019) and Skype for Business
- Familiarity with Blackberry Enterprise Server (BES) administration (desired).
- Strong understanding of email protocols, such as SMTP, IMAP, and POP.
- Experience with email archiving solutions and compliance requirements.
- Knowledge of Active Directory integration with messaging systems.
- Knowledge of VMware (to the extent of working with VM Payloads) with NetApp SAN and Cohesity backups
An advantage, or as applicable
- Microsoft Teams
- Automation of regular BAU processes
Experience and soft skills.
- Knowledge of Fujitsu build standards.
- Team working - ability to work within multi-disciplined teams.
- Flexibility / adaptability - ability to meet the changes in requirements and time scales.
- Interpersonal capability - ability to communicate effectively to both Fujitsu and customer technical and business focused staff.
- Excellent troubleshooting and problem-solving skills.
- Developing good relationships - ability to develop relationships with all parties.
- Decision making - ability to make sound decisions in a timely and effective manner.
- Planning and organisation - ability to demonstrate sound planning and organisation skills..
- A willingness to take ownership of issues and find a way to get them resolved
- Autonomy - make decisions and self-manage delivering to target dates
Responsibilities
Exchange
- Managing Exchange servers, including mailbox databases, connectors, and transport rules.
- Configuring and troubleshooting mail flow, mailbox permissions, and distribution groups.
- Monitoring and optimizing Exchange server performance and security.
Skype
- Supporting Skype for Business services, including setup, configuration, and troubleshooting.
- Managing user accounts, presence, and conferencing features.
- Integrating Skype with Exchange and other collaboration tools.
Blackberry
- Providing Blackberry Enterprise Server (BES) administration and support.
- Configuring and troubleshooting Blackberry devices and services.
- Ensuring Blackberry services integrate effectively with messaging platforms.
Incident and Problem Management:
- Responding to and resolving escalated incidents related to messaging and collaboration tools.
- Performing root cause analysis for recurring issues and implementing preventive measures.
- Collaborating with other IT teams and vendors to resolve complex technical problems
Security and Compliance
- Implementing and enforcing security policies and controls for messaging platforms.
- Participating in security audits and ensuring compliance with regulatory requirements.
- Monitoring for and responding to security incidents related to messaging systems
- the completeness of customer Windows related work requests and quick turn-around responses of asking for more complete and detailed requirements.
- Patching and upgrades of Exchange and Skype systems
- Capacity Management Reporting
- Attending Bi-Weekly Engineering meetings providing progress updates on tasks in progress.
- Ensure server builds adhere to Fujitsu and customer standards for all areas of work undertaken.
- Attend account and Fujitsu sites when required to ensure deliverables are completed within timescales.
- Raise immediately any risks, issues that may impact (a) costs or (b) delivery to timescales or (c) overall solution deployments.
- Assist in testing activities.
- Raise change requests and present those at both Fujitsu and account change boards where required.
