IT Support Engineer - 1st & 2nd Line - Infrastructure Projects - including Senior Service Desk / Helpdesk Support
Birmingham, West Midlands - Hybrid Working Flexibility (2 - 3 days Offices in Birmingham)
Ad-hoc work in Loughborough (IT Clinic)
1st and 2nd Line IT Support and Key Skills required: - MS Applications, MS Office, O355, Active Directory, Group Policy, Windows 10/11, SQL Databases, SQL Queries & Reports, Intune, Apple iPhones - Upgrades and Transitions, DropBox, Setting up Users, Fault Finding, Technical Escalations, Password Security, Virtualisation (VMware) and Service Desk Software & Ticketing Systems etc.
£30,000pa to £35,000pa + Excellent Benefits and Hybrid Working
- Current Full Driver's License required
- Must be eligible for DBS Vetting
This established and well known sporting organisation are seeking and enthusiastic and challenge orientated IT Support Engineer with solid all round IT experience including Service Desk / Helpdesk experience to enhance their IT Team.
You will be eloquent, polite and energetic with a highly professional customer facing skills coupled with strong IT Support experience in Microsoft based Infrastructure environments.
Additional training and on-going support will be provided in this role; however, all applicants must be able to work and learn in an active business environment.
KEY SKILLS:
- MS Applications, Active Directory / Hybrid Environment, Group Policy
- O365 Administration and Windows 10/11
- Setting Up Users, Laptops builds, Inductions etc.
- Password Security, BitLocker
- iPhone Support \ User Setup (Intune) and Dropbox
- Fault Finding and Technical Escalations
- SQL Databases, SQL Queries & Reports
- Service Desk Software & Ticketing Prioritisation \ Escalations \ Management
- Report Creation and Documentation (Policies & Procedures)
- Staff Leaver Process / Security / Handovers
- Asset Register
OTHER SKILLS (Highly Desirable):
- Virtualisation i.e., preferably VMware
- CMS / experience with Word Press
- SQL Database experiences
SOFT SKILLS REQUIRED:
- Excellent listening, verbal, and written communication skills
- Experience with IT Troubleshooting
- Experience in the application of logical problem-solving techniques
- Ability to work independently and as part of a team
- Ability to manage you own workload and prioritise effectively
This client are proud to be tagged as a "Great Place to Work" by current staff and they will offer you an inclusive, collaborative atmosphere to develop your skills as part of a thriving team with opportunities to be grasped for your future.
Call me at Experis IT on 0121 712 8715 today!
