Our client, a global organisation, urgently require an experienced IT Support Analyst to undertake a 12 month contract based onsite at their Bristol office.
In order to be successful, you will have the following experience:
- Experience within 2nd Line Support
- Familiarity with ITIL best practice
- Strong background within helpdesk software and in providing infrastructure and application support
- Must be able to obtain SC Clearance
Within this role, you will be responsible for:
- Incident management - responsible for the receipt, diagnosis and subsequent fixing of faults as supplied by either the Service Desk Manager or directly from users in accordance with ITIL service management and IS020000 best practices.
- Problem Management - Responsible for providing workarounds for users and undertaking root cause analysis.
- Standards and working practices - responsible for compliance with company standards and working practices for Service Support and Service Delivery.
- Contributing to the provision of Service Management reporting requirements.
- New account set up, password resets and licence management.
- Working with the support team to ensure the best service delivery for fault call resolution.
This represents an excellent opportunity to secure a long term contract within a dynamic and high profile organisation.
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
