Role Title: CyberArk Subject Matter Expert
Location: Hybrid / Knutsford (2/3 days onsite per week)
Duration: Until 30/04/25
Rate: £500 per day - Via umbrella only
Essential Role Requirements:
- Experience on all L1, L2 and L3 level CyberArk issues
- Experience on making unmanaged accounts as managed in CyberArk
- Knowledge and experience on DR Drills
- Experience on CPM Plugins Development
- Experience on PSM custom Connectors Development
- APP ID Creation and Adding different restrictions, CCP Providers Creation
- Create/Modify/Delete platforms as per account requirements
- Installation, Implementation, and upgradation of all CyberArk components
- Resolving issues related to safes and accounts in CyberArk
Desirable Skills / Experience:
- Ensure team is responding to internal customer inquiries sent to team within defined SLAs, resolving break/fix Incident tickets within defined SLAs
- Provide inputs to assist with continual improvement
- Knowledge of processes and procedures to identify and implement ways to make improvements within the team
- Responsible to plan all new activities and deliver the same as per timelines
- Connect with multiple application teams as and when required and recommend best approach for their password management solution
- AIM Agents Installation, Upgradation
- CR Reviews and Implementation
- Raise cases with CyberArk for newly generated issues
- Collecting different types of reports on need basis and provide to the leadership team
- Configuring Master Policy settings as per the requirement and adding exceptions
- Able to quickly learn new components released by CyberArk with small push
- Troubleshooting user access issues
