Customer Order Specialist
Customer Order Specialist
The location of the role is Cheltenham.
The duration of the contract is 12 months.
The pay rate on offer is £16-£17.50 per hour.
Role Summary:
Responsible for facilitating transactions as part of a Customer Contract/Order team. Includes activities such as processing transactions, managing processes, and fulfilment of orders.
Responsibilities:
- Facilitate acceptance of customer and suppliers' orders - process order intake, input into internal systems.
- Connect to customer portals and systems.
- May support forecasting, billing and collection activities.
- Key contact for customer inquiries. Work with operations to understand and communicate commits and status to customers.
- May also engage in sales activities for assigned customers.
- Major contribution to the development of an operational year plan for own department activities of the team.
- Suggests improvements in products, processes and procedures.
- Provide pro-active support to the wider PM community
- Works together with people from the business unit.
- Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.
- Expedites orders where necessary
Qualifications:
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in a Customer/Supplier facing role and/or Aerospace Manufacturing.
Desired Characteristics:
- Experience of working within a sales admin / order processing role or similar
- Experience of using business system i.e. Oracle, SAP
- Competent and confidence with MS Office Suite
- Attention to detail
- Ability to prioritise workload to meet customer demands
- Strong oral and written communication skills
- Experience of building relationships with both internal and external stakeholders
- Confident in challenging the status quo
- Ability to work independently and as part of a team
- Strong organisational skills
- A willingness to embrace change and drive process improvement
- Strong problem-solving skills.
