An exciting opportunity for an ambitious and delivery focused PeopleCentre Administrator has opened within our People Centre team. The Employee Lifecycle Team (ELT) is a specialist department that provides accurate, efficient and effective support to employees and line managers (customer) across all our clients sites and for all stages of the employee lifecycle process. You will be expected to provide accurate advice and guidance across many HR related topics that we cover within the ELT. People are at the heart of everything we do and being committed to providing this support at the highest level of customer service is absolutely key. Specific activities include:
- Assist with all internal and external HR related enquiries which are escalated to the ELT team via the PeopleCentre call centre to fully understand their requirements and ensure they are aligned to the company policy and current employment legislation.
- As aPeopleCentre Administrator, you will own and deliver on cases which cover all employeelifecycle stages such as:
- Leavers - Processing leavers via the system for employees who leave via retirement, resignations, redundancies including PENP calculations and ER outcomes.
- Contract Variations - Actioning changes for employees, drafting letters and contracts for any contract variations such as contract extensions, shift changes and promotions in line with payroll deadlines.
- Advising on our Work Life Integration Policy and Inclusive Leave Policy - which covers Flexible Working, Maternity and Shared Parental Leave etc.
- Ensure processes and activities are carried out to business standards and where necessary within all legislative requirements e.g., data protection, employment law, environmental, etc.
- Answering payroll queries from employees and working with the Time and Attendance Team and Payroll Team for resolutions to ensure an excellent customer experience.
- Maintain our customers benefits (Pension, Private Medical, Drivers check) with our providers.
- Benefits Maintenance - ensure our private medical, drivers checks, reward and recognition system are updated in time for payroll processing.
- Process change notes and ensuring letters are issued to customers and updates are made into SF.
- Assisting with onsite tasks such as mail merging letters and project work.
- Maintain digital copies of employees' records.
- Supporting with attendance management cases by advising managers on cases and running reports.
- Support with annual salary reviews.
- Supporting with Group wide projects.
- Supporting local HR teams and Line Managers to provide solutions to complex issues.
- Keeping up to date with the latest HR trends and best practices.
- Producing and submitting reports on general HR activities.
- Other administrative tasks such as scheduling meetings and data analysis.
Experience Required:
- Previous experience working in a similar fast paced HR role.
- Exposure to payroll practices.
- Computer literate
The individual successful for the role will:
- Be committed to providing the highest-level customer service.
- Be keen to learn and adapt to the changing needs of the business.
- Confidently provide guidance and advice in a fast-paced environment.
- Adapt to changing ways of working and have the confidence to suggest changes to improve the customer experience.
- Be proactive and organised to resolve queries within expected timescales.
- Meticulous attention to detail required for updating the HR system Success Factors.
- Be a great team player
- Have a good understanding of current HR policies, GDPR and Employment Law.
Education and qualifications:
- CIPD Level 3 or NVQ Level 2 in Business Administration qualification desired or relevant experience/working towards this.
