Role: 3rd Line Voice Engineering Specialist
Location: Available locations - Reading (preferred), Glasgow, Hatfield, Manchester, Birmingham, Sheffield. Must be committed to limited travel to Reading to customer site. 3 days on-site requirement per week.
Duration: 6 Months
Day rate: £467 inside IR35
Must be committed to 4 pre-planned nights on Call Out per week (Call-out Hourly rate x 1.5 Monday to Saturday & Hourly rate x 2.0 Sunday & Bank Holidays).
Role Description:
The role requires a highly skilled technical individual who is innovative, engaging and driven. Someone who has a proven record of achievement and experience in providing 3rd line services to meet demanding customer requirements.
The role holder will contribute to the decision-making process for new and existing voice infrastructure and applications, ensuring risk, testing and implementation processes are adhered to and followed.
Role responsibilities:
Quality driven professional manner.
- Managing fault ticketing and provisioning requests in an effective manner to ensure customer's SLAs are met.
- Interfacing directly with the customer engineering team.
- Managing excellent relationships with the customer, as well as other internal stakeholders e.g. Planning & Engineering, Front Door and Project teams.
- This role may include on call/out of hours support.
Responsibilities within the team include:
o Promoting the team's objectives and committed to playing a full part in achieving them.
o To support high performance and respond to operational needs.
o The promotion of a 'safety' environment culture.
o Support culture of self-improvement/development.
Key skills:
- Good customer and communications skills
- Problem solving skills
- Experience in provisioning across platforms
- Good experience in voice configuration in VoIP (C20, Q21) and/or DMS100 environment
- Experience with voice protocols including SIP, IUP and ISUP
- Proven record in fault finding and/or sip analysis across complex networks
- A good team player.
